Bay Venues Enriching Tauranga for everyone

Bay Venues is the kaitiaki of community facilities in Tauranga Moana. Every day our dedicated team enrich the lives of residents and visitors to the city who walk through the doors of the 24 venues we manage on behalf of Tauranga City Council.

Our shared community spaces connect individuals who come together to work, play, and spend quality time together.

Bay Venues’ engages with all ages. From building tiny tots water confidence and cognitive function to providing safe spaces for senior citizens to meet, and all ages in between.

Every year we engage with over two million visitors. Including over 4,000 tamariki who enjoy healthy school kai prepared by Bay Venues as part of the Ministry of Education’s Ka Ora Ka Ako free and healthy school lunches programme. The profit from this programme and from Bay Venues’ commercial businesses not only enhances the fabric of our community but allow us to keep entry prices to our facilities affordable and accessible for the whole community.

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Bay Venues exists to look after Tauranga City Councils’ community facilities, and we use these to enhance the quality of life for the people of Tauranga Moana. To ensure we do this successfully there are several well-defined measures to help us determine whether we are achieving our goals. We have specific targets across 7 key areas and despite the challenges of Covid-19 in the 2020/2021 financial year, we have achieved most of these targets.

One of the targets we are very proud of is our customer satisfaction. Bay Venues has never dipped below 80% of customers surveyed being either highly satisfied or satisfied with their experience and the way we are managing community facilities. The 2020/2021 financial year was no exception, with customer satisfaction results reaching 90%. This is particularly impressive given the challenge of the past year in managing changes in Covid-19 alert levels and the protocols that come with these.

Another highlight from the past year includes the recent upgrade of the Mount Hot Pools. Our dedicated team completed 12-weeks’ worth of remedial work in a 10-week window and opened in time to ensure residents and visitors could enjoy the pools over the Easter holidays. Significant works were completed that will ensure the facility can continue to be enjoyed 7 days a week, 364 days a year.

To maximize our facilities we run over 50 regular programmes in our venues, which were enjoyed by over 150,000 users in the 2020/2021 financial year (despite being closed during the Covid-19 lockdown). We were also proud to host over 60 externally run events in three of our largest venues (Trustpower Arena, Trustpower Stadium & QEYC), over 40 sports tournaments and 18 aquatic events. Not to mention the number of user groups meeting weekly across our community centres and halls.

Whether it’s developing the city’s future Olympians, providing tamariki positive experiences with physical activity, or fitting out our facilities to assist non-profit groups to feed those in need, we strive to nourish and unite the community in all that we do.

Bay Venues Facilities: