I know you don’t owe any money but you are still losing your car
In 2019 I wrote an article in this publication titled “The dangers of the social media car yard”. It would appear that the point should be made again.
As a licensed repossession agent I am...
Honesty wins, no one loses
This is a bit of a departure from my normal topics, but I believe that credit management starts with engagement and the expectations set during this period.
No matter what we do for a living...
If you don’t manage expectations, they will manage you
In the more than 100 disputes tribunal hearings that I have been involved in as a support person for my clients, a huge number of them have one common denominator, the mishandling of expectation...
Communication is the key
In the 13 years I have been working in credit management in Tauranga and the wider Bay of Plenty, I keep hearing the same phrase time and time again regarding seriously overdue accounts –...
How culture can complicate credit
It is so easy to become judgemental or critical of the behaviour of others when we view them through our own behavioural and cultural filters especially when those behaviours appear to contradict our own...
Make sure your payments can’t be intercepted
I was recently approached by a client with an interesting case that on the face of it looked like a simple debt collection. Our client owns a business in the concrete trade and had...
Deposits are good for business
In my years working closely with business owners in Tauranga, Rotorua, Whakatane and the greater Bay of Plenty area consulting on credit management procedures I have noticed a trend.
Those businesses that ask for and...
Mate’s rates pitfalls
Mate’s Rates are more expensive than you think!
Of the debt situations that I see in my role, one of the more troubling yet increasingly common occurrences is F&F or friend and family debts. These...
To warn or not?
Clients often ask me how they should warn debtors that have overdue accounts when they are considering sending the account to a collection agency.
It doesn’t matter how you deliver a debt collection warning letter...
Recognise the tipping points
For years clients have always asked how we can accurately predict a company collapse and advise our clients how to avoid loss. For me, after 13 years in the debt prevention field, it is...
Wolf in sheep’s clothing
In more than a decade of studying debtor behavior, I have come across a few serial or habitual debtors. The following is a list of behaviours and statements that seem to be common indicators...
Termsaphobia, a modern epidemic
In serving the local Bay of Plenty business community over the years, I’ve observed that many businesses are plagued with a condition that I have deemed to be “Termsaphobia.”
T his condition is mainly present...
Treat people well for the best outcome
After 13 years in the credit management field I’ve learned something really important that I would like to share.
In particular, in the past four years we have run NZ Repossession Services, we have carried...
I hate saying, “I told you so”
When people learn of my various work activities such as high-risk repossessions, fraud investigation, legal document service and business credit consulting, they often ask me what the hardest part of my work is.
The answer...