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Credit Management

Relationships and other complications

Jon Richardson, a famous UK comedian, once said “all relationships end, either one of you leaves or one of you dies” and that is true in business too. But sometimes the relationship can outlive...

Enabling can be disabling

After nearly 15 years in credit management and almost six in the repossession industry I have noticed a few trends. One of these is that people will not learn from the consequences of their...

I know you don’t owe any money but you are still losing your car

In 2019 I wrote an article in this publication titled “The dangers of the social media car yard”. It would appear that the point should be made again. As a licensed repossession agent I am...

The double-edged sword of subcontracting

With the boom in construction we as a nation have been experiencing during the last few years we have seen a proliferation of tradespeople who have taken the opportunity to jump from employment to...
Signing finance documents

To guarantee credit or not 

Without doubt, one of the most contentious and litigated issues in credit management these days is the practice of obtaining and providing personal guarantees. We have just seen a large construction company personal guarantee case...

A year in reflection

By all accounts this past year has not been a typical one for anyone in NZ and that is certainly no different in the industries I work in. I thought I would take this...

Emotions do not improve business communication

In my time in the debt collection and dispute mediation industry I have had many instances where we step into a dispute that has been literally raging for 12 months with personal insults and...

How culture can complicate credit

It is so easy to become judgemental or critical of the behaviour of others when we view them through our own behavioural and cultural filters especially when those behaviours appear to contradict our own...

How to avoid or get out of debt

One of the things that have really helped me in my role as a debt advisor, debt prevention advisor and especially a repossession company director, is that I genuinely understand debtors, debt collector avoidance...

If you don’t manage expectations, they will manage you

In the more than 100 disputes tribunal hearings that I have been involved in as a support person for my clients, a huge number of them have one common denominator, the mishandling of expectation...

How do you know who to believe?

This last month has been a revelation to me in two different ways. Firstly, I have seen multiple businesses fall victim to a repeat credit offender who has been allegedly defrauding many businesses for...

Some people just won’t hear your advice, no matter what

One of the most frustrating things about being a professional business advisor is when you are paid to give expert advice to clients that you genuinely care about, only to watch them do the...

How to improve recovering your receivables

New Zealand has a large number of self-employed people who have overnight had their income reduced drastically, while their fixed costs of business and life have largely stayed the same. This has been coupled with...

Be scared – or be prepared

Billy Connolly once said “there is no such thing as bad weather, only a bad choice of clothes”. While that’s a typical Connolly quip, I think it rings true in a lot of situations,...

Beware of ‘bad credit’ loans

In the responsible lending code (June 2017) it is suggested that one role of a responsible lender is to “assess whether a borrower will make repayments without substantial hardship, the lender should conduct more...

Mate’s rates pitfalls

Mate’s Rates are more expensive than you think! Of the debt situations that I see in my role, one of the more troubling yet increasingly common occurrences is F&F or friend and family debts. These...

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