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Ben Cain

Ben Cain is a Partner at James & Wells. He can be contacted at 07 928 4470 (Tauranga), 07 957 5660 (Hamilton), and ben.cain@jamesandwells.com

“Sorry for the inconvenience.” Are you? Really?

02/09/2024

Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer₁ The current economic climate is not an excuse for poor customer service – especially...

The use of AI generated imagery – death by a thousand cuts?

02/07/2024

“The ancient Chinese torture tactic known as lingchi — which translates loosely to “slow slicing,” “lingering death,” or “death by a thousand cuts” —...

Show me the money! (for a good reason, I promise…)

10/05/2024

It is well known that SMEs can struggle to find the capital to protect their intellectual property rights. ₁ This is particularly the case...

WHEN IP MEETS RP…NZ artists beware

07/03/2024

Copyright rights are “relationship property” (RP) for the purposes of the Property Relationship Act 1976 (PRA) (NZ). So the Court of Appeal found in its...

New year, new opportunities?

05/01/2024

“Victory comes from finding opportunities in problems” (Sun Tzu) “Every time. Every, single, time. There has got to be a better way!” … So you grumpily...