Farmer Autovillage has hit 2024 firing on all cylinders, by announcing it has opened a brand-new service centre in Pāpāmoa.
The perfect addition to its existing branches at Mount Maunganui and Whitianga, the concept of offering clients a one stop shop for their vehicles is something that Farmer Autovillage has identified as an important part of its ideology.
Having hit its 30-year trading anniversary in 2021, the subsequent years have been focused not just on showroom upgrades, team development, business growth and the community, but ways in which it can offer improved value to its customer base.
One aspect of a more streamlined service that has come to the fore repeatedly has been the ease of access for vehicle maintenance for clients. With this in mind, the team at Farmer Autovillage fast-tracked a move to find an additional location from which to roll out a fully operational service centre.
In terms of geographical requirements, they pinpointed Pāpāmoa, and secured the perfect address from which to establish a secondary service centre. Located just off Enterprise Drive/Parton Road at 64 Market Place, the new site offers customers the same level of expertise that they currently receive at Hewletts Road, and across the entire Farmer Autovillage list of brands.
It is staffed by familiar faces from the Hewletts Road centre; Mason Dawson is the Pāpāmoa Service Manager, Bella Einarsdottir the Service Advisor.
Making up the technical team; Audi / Volkswagen / Škoda Expert Technician Brendon O’Brien, Nissan / GWM / MG Expert Technician Nick Curle, along with Indika Loganathen and Pradeep Kumara. Together they bring over 60 years of combined experience.
From a family business point of view, it’s an exciting expansion – the beauty of Farmer Autovillage is that it maintains a boutique business feel despite being an expansive venture.
For the team, the value is in not just providing world class showrooms but knowing that behind the international standard is a group working together to ensure that customers feel comfortable picking up the phone to ask for help, whether it be to find a towbar or because they have a kerb damaged wheel.
With a group mentality rooted in core values, everyone at each tier is on the same page – and all are pumped at the prospect of an additional location.
In terms of what is being offered from the Pāpāmoa site, customers – both existing and new – will be pleased to find that on their doorstep is a state of the art, fully fitted service precinct.
An authorised service agent for Nissan, Volkswagen, Audi, Skoda, Subaru, Jeep, Ram, Cupra, Seat, MG and GWM, as well as welcoming all other makes and models, the centre offers total vehicle care – from warrant of fitness, to mechanical repairs, tyres, alignments and balancing.
A Hunter 3D laser alignment machine (the latest in wheel technology) takes the capabilities of the centre to the next level. The service abilities are also fully
equipped to deal with both electric and hybrid models, and EV chargers are available.
Of course, the Pāpāmoa building is not just built to repair and maintain your vehicle to the same standards as the Mount site but provides exceptional amenities; courtesy options cover not just loan vehicles but local shuttles and EV scooters.
Experience has shown that some customers love to pop to the shops or whip home, others prefer to relax while waiting – with this in mind there is a small customer lounge with a coffee machine, free WIFI and a business office for those who want to crack on with their workday.
Mike Farmer, group managing director, says, “At Farmer Autovillage nothing is ever a problem. We aim to provide a stress-free experience, which is a key component of the companywide Autovillage ethos. If you are only 99% satisfied, we are not. Our aim is you are 100% satisfaction.”
Already taking reservations for all makes and model in New Zealand, customers can secure a time using the Farmer Autovillage online booking experience, where it’s possible to pick a day and time that fits with their schedule or via the main phone line on 07 578 6017, and then requesting Pāpāmoa as the service location.
Related: Farmer Autovillage – Celebrating 30 years of excellence
