The power of passion
Have you ever been to the store to buy something and been greeted by a sour-faced auto-bot? You want to yell at them, “just leave your job if you hate it so much”.
You want...
Honesty wins, no one loses
This is a bit of a departure from my normal topics, but I believe that credit management starts with engagement and the expectations set during this period.
No matter what we do for a living...
All flash and no cash
In my 13 years in the credit management and investigations industries I have noticed many behaviour traits that I see as counter-intuitive, but they keep presenting time and time again. One such trait is...
The price for deception
We have all heard the saying, I wouldn’t do this or that for a million dollars. In my experience this is seldom true, save for the physically impossible or morally extreme behaviour.
After 13 years...
Breaking the politeness barrier
Manners are very important in conveying mutual respect. In the professional world, they can make the difference between success and failure. But sometimes the need to be polite and non-offensive can be very costly.
I...
Make sure your payments can’t be intercepted
I was recently approached by a client with an interesting case that on the face of it looked like a simple debt collection. Our client owns a business in the concrete trade and had...
The dangers of the social media car yard
In my role as a private investigator specialising in fraud and financial recoveries, I have noticed two alarming developments – a new scam targeted at recent immigrants, and some dodgy deals aimed at vulnerable...
Deposits are good for business
In my years working closely with business owners in Tauranga, Rotorua, Whakatane and the greater Bay of Plenty area consulting on credit management procedures I have noticed a trend.
Those businesses that ask for and...
Communication is the key
In the 13 years I have been working in credit management in Tauranga and the wider Bay of Plenty, I keep hearing the same phrase time and time again regarding seriously overdue accounts –...
Termsaphobia, a modern epidemic
In serving the local Bay of Plenty business community over the years, I’ve observed that many businesses are plagued with a condition that I have deemed to be “Termsaphobia.”
T his condition is mainly present...
The carrot vs the stick
There has long been a debate in business regarding the carrot and the stick, as in what works better – an incentive to behave properly, or a disincentive to misbehave. When it comes to...
The pros of sending debt out for collection
My wife and I often have the same discussion about fixing things around the house. She wants me to embrace DIY, and I want to bring in a professional to do these tasks, which...
Wolf in sheep’s clothing
In more than a decade of studying debtor behavior, I have come across a few serial or habitual debtors. The following is a list of behaviours and statements that seem to be common indicators...
Stick to your knitting or pass on the needles
I’ve recently seen a few things that other advisors could really learn from.
I have learned that in 11 years of providing debt collection and debt prevention systems to my clients in the Bay of...