All flash and no cash
In my 13 years in the credit management and investigations industries I have noticed many behaviour traits that I see as counter-intuitive, but they...
The price for deception
We have all heard the saying, I wouldn’t do this or that for a million dollars. In my experience this is seldom true, save...
Breaking the politeness barrier
Manners are very important in conveying mutual respect. In the professional world, they can make the difference between success and failure. But sometimes the...
Make sure your payments can’t be intercepted
I was recently approached by a client with an interesting case that on the face of it looked like a simple debt collection. Our...
The dangers of the social media car yard
In my role as a private investigator specialising in fraud and financial recoveries, I have noticed two alarming developments – a new scam targeted...
Deposits are good for business
In my years working closely with business owners in Tauranga, Rotorua, Whakatane and the greater Bay of Plenty area consulting on credit management procedures...
Communication is the key
In the 13 years I have been working in credit management in Tauranga and the wider Bay of Plenty, I keep hearing the same...
Termsaphobia, a modern epidemic
In serving the local Bay of Plenty business community over the years, I’ve observed that many businesses are plagued with a condition that I...
The carrot vs the stick
There has long been a debate in business regarding the carrot and the stick, as in what works better – an incentive to behave...
The pros of sending debt out for collection
My wife and I often have the same discussion about fixing things around the house. She wants me to embrace DIY, and I want...
Wolf in sheep’s clothing
In more than a decade of studying debtor behavior, I have come across a few serial or habitual debtors. The following is a list...
Stick to your knitting or pass on the needles
I’ve recently seen a few things that other advisors could really learn from. I have learned that in 11 years of providing debt collection and...