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Credit Management

Communication is the key

In the 13 years I have been working in credit management in Tauranga and the wider Bay of Plenty, I keep hearing the same phrase time and time again regarding seriously overdue accounts –...

The power of passion

Have you ever been to the store to buy something and been greeted by a sour-faced auto-bot? You want to yell at them, “just leave your job if you hate it so much”. You want...

To warn or not?

Clients often ask me how they should warn debtors that have overdue accounts when they are considering sending the account to a collection agency. It doesn’t matter how you deliver a debt collection warning letter...

How to avoid or get out of debt

One of the things that have really helped me in my role as a debt advisor, debt prevention advisor and especially a repossession company director, is that I genuinely understand debtors, debt collector avoidance...

Be scared – or be prepared

Billy Connolly once said “there is no such thing as bad weather, only a bad choice of clothes”. While that’s a typical Connolly quip, I think it rings true in a lot of situations,...

I know you don’t owe any money but you are still losing your car

In 2019 I wrote an article in this publication titled “The dangers of the social media car yard”. It would appear that the point should be made again. As a licensed repossession agent I am...

The price for deception

We have all heard the saying, I wouldn’t do this or that for a million dollars. In my experience this is seldom true, save for the physically impossible or morally extreme behaviour. After 13 years...

Relationships and other complications

Jon Richardson, a famous UK comedian, once said “all relationships end, either one of you leaves or one of you dies” and that is true in business too. But sometimes the relationship can outlive...

I hate saying, “I told you so”

When people learn of my various work activities such as high-risk repossessions, fraud investigation, legal document service and business credit consulting, they often ask me what the hardest part of my work is. The answer...

How do you know who to believe?

This last month has been a revelation to me in two different ways. Firstly, I have seen multiple businesses fall victim to a repeat credit offender who has been allegedly defrauding many businesses for...

Beware of ‘bad credit’ loans

In the responsible lending code (June 2017) it is suggested that one role of a responsible lender is to “assess whether a borrower will make repayments without substantial hardship, the lender should conduct more...

Deposits are good for business

In my years working closely with business owners in Tauranga, Rotorua, Whakatane and the greater Bay of Plenty area consulting on credit management procedures I have noticed a trend. Those businesses that ask for and...

Emotions do not improve business communication

In my time in the debt collection and dispute mediation industry I have had many instances where we step into a dispute that has been literally raging for 12 months with personal insults and...

Mate’s rates pitfalls

Mate’s Rates are more expensive than you think! Of the debt situations that I see in my role, one of the more troubling yet increasingly common occurrences is F&F or friend and family debts. These...

Some people just won’t hear your advice, no matter what

One of the most frustrating things about being a professional business advisor is when you are paid to give expert advice to clients that you genuinely care about, only to watch them do the...

Stick to your knitting or pass on the needles

I’ve recently seen a few things that other advisors could really learn from. I have learned that in 11 years of providing debt collection and debt prevention systems to my clients in the Bay of...

Termsaphobia, a modern epidemic

In serving the local Bay of Plenty business community over the years, I’ve observed that many businesses are plagued with a condition that I have deemed to be “Termsaphobia.” T his condition is mainly present...

If you don’t manage expectations, they will manage you

In the more than 100 disputes tribunal hearings that I have been involved in as a support person for my clients, a huge number of them have one common denominator, the mishandling of expectation...

Make sure your payments can’t be intercepted

I was recently approached by a client with an interesting case that on the face of it looked like a simple debt collection. Our client owns a business in the concrete trade and had...

How culture can complicate credit

It is so easy to become judgemental or critical of the behaviour of others when we view them through our own behavioural and cultural filters especially when those behaviours appear to contradict our own...

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