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Bay of Plenty Region
Tuesday, September 29, 2020

If you don’t manage expectations, they will manage you

In the more than 100 disputes tribunal hearings that I have been involved in as a support person for my clients, a huge number...

How do you know who to believe?

This last month has been a revelation to me in two different ways. Firstly, I have seen multiple businesses fall victim to a repeat...

Some people just won’t hear your advice, no matter what

One of the most frustrating things about being a professional business advisor is when you are paid to give expert advice to clients that...

How to improve recovering your receivables

New Zealand has a large number of self-employed people who have overnight had their income reduced drastically, while their fixed costs of business and...

Be scared – or be prepared

Billy Connolly once said “there is no such thing as bad weather, only a bad choice of clothes”. While that’s a typical Connolly quip,...

Beware of ‘bad credit’ loans

In the responsible lending code (June 2017) it is suggested that one role of a responsible lender is to “assess whether a borrower will...

Mate’s rates pitfalls

Mate’s Rates are more expensive than you think! Of the debt situations that I see in my role, one of the more troubling yet increasingly...

Treat people well for the best outcome

After 13 years in the credit management field I’ve learned something really important that I would like to share. In particular, in the past four...

To warn or not?

Clients often ask me how they should warn debtors that have overdue accounts when they are considering sending the account to a collection agency. It...

Recognise the tipping points

For years clients have always asked how we can accurately predict a company collapse and advise our clients how to avoid loss. For me,...

The power of passion

Have you ever been to the store to buy something and been greeted by a sour-faced auto-bot? You want to yell at them, “just...

Honesty wins, no one loses

This is a bit of a departure from my normal topics, but I believe that credit management starts with engagement and the expectations set...

All flash and no cash

In my 13 years in the credit management and investigations industries I have noticed many behaviour traits that I see as counter-intuitive, but they...

The price for deception

We have all heard the saying, I wouldn’t do this or that for a million dollars. In my experience this is seldom true, save...

Breaking the politeness barrier

Manners are very important in conveying mutual respect. In the professional world, they can make the difference between success and failure. But sometimes the...

Make sure your payments can’t be intercepted

I was recently approached by a client with an interesting case that on the face of it looked like a simple debt collection. Our...